Return & Refund Policy

At Triple Creek Studio, every item is thoughtfully handmade or carefully crafted with love. Because many of our products are made to order or personalized just for you, we have the following return policy to ensure fairness for both our customers and our small business.

Returns & Exchanges

We gladly accept returns on non-custom, non-personalized items within 14 days of delivery if the item is:

• Unused and in its original condition

• Returned in its original packaging when possible

• Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

Once your return is received and inspected, we'll notify you of the status of your refund.

Custom & Personalized Items

Because these items are created specifically for you, all custom and personalized products are final sale.

This includes custom necklaces, personalized jewelry, custom hats, and any item made using your requested names, dates, colors, wording, or other personalization.

Please review all personalization details carefully before placing your order. Triple Creek Studio is not responsible for errors submitted during checkout.

Earrings

For hygiene and safety reasons, earrings cannot be returned or exchanged, unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Orders

We want you to love your order.

If your item arrives damaged, defective, or you receive the wrong product, please email dede@triplecreekstudio.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We'll review your claim and, if approved, replace the item or issue a refund at no additional cost.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After 24 hours, materials may have already been purchased or production may have begun, and we cannot guarantee cancellations. 

Refund Processing

Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made items

• Earrings (for hygiene reasons)

• Sale or clearance items

• Gift cards

• Items showing signs of wear, use, or damage not caused during shipping

Questions?

If you have any questions about your order or our policies, we'd love to help.

Email: throughthefiremarketing@gmail.com

Thank you for supporting Triple Creek Studio. Every order supports a small family business, and we're honored to create colorful, meaningful pieces that bring a little extra joy to your day.